Shipping

About Shipping

After your payment is cleared, the costume making time is about 7-15days. After the costume is finished,

Delivery with option accelerated and standard, accelerated adopts UPS, FEDEX, DHL and so on (about 4-7 days to arrive purpose).Standard adopts EMS and other express (about 8-10 days)
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Return Policy:

We take responsibility of quality problem, exchange or money back,contact us to confirm our address and send it back after you receive the parcel with 7 business days and providing defect pictures.It is considered as used if the item is in your possession more than 7 days, and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.

Notice: Refund is excluding the postage, The return shipping fee will be paid by you.  

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on koswang.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Sizing or Fitting Issues

All of our dresses and clothing are hand-sewn and custom-tailored, the finished item may vary by approximately 1 inch(2.5cm). To ensure that your item will still fit you perfectly, please choose the exact size depending on your own size when placing the order. You are eligible for a return if the item is not the size you ordered.
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Refund Policy

If we send you wrong item or there is lost sending for your order items, we'll pay you the reimbursement. You are eligible for cancellation or returning.
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Cancellation Policy

If you cancel the order within 24 hours after your payment then We refund 100% .

If you cancel the order within 24-72 hours after your payment then We refund 50% because the goods already begin production.

Refund of shipping fees only on cancellations after 72 hours of ordering but before shipment.

Once your order has been shipped, it can no longer be cancelled and will be treated as returns.